We are dedicated to offering refunds in cases where our errors are evident or if you have not yet downloaded our software from our website. However, please note that refunds will not be provided under the following conditions:

• Refusal of assistance from our staff
• Violation of our Terms of Service
• Failure to review the system requirements and exceptions listed in the product description
• Software downtime due to updates, where the subscription had already been used prior to the update
• Your subscription is currently frozen
• Subscriptions do not auto-renew; each purchase is a one-time transaction

Please be aware that if your account has been banned, we cannot process a refund. Remember, using our software is at your own risk.

We are always here to help and address any issues you may encounter. Before requesting a refund, we encourage you to contact us. To request a refund, please reach out to our support team using one of the methods on our contact page.